Case Study
Field ServicesAirtableSlackEmail
Dispatch workflow rebuilt around one operating queue
Regional Field Services Team
The Challenge
Job handoffs were splitting across inboxes, spreadsheets, and text threads, which made same-day scheduling unreliable.
The Solution
Centralized intake, owner assignment, and escalation rules into one dispatch workflow with a live exception queue.
Results
Scheduling lag
Before
2-3 hours
After
20 minutes
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